Browse All Topics

Resolution Center

Resolution Centre

Tax Center

Tax centre

Message Center

Message Centre

Technical Help

Business Help

How do I send money?

How do I confirm my bank account with PayPal?

How do I add money to my PayPal balance from my bank?

How do I withdraw money from my PayPal account?

Find answers to your PayPal questions. Browse FAQs, watch videos or ask the Community.

PayPal Help Centre - Personal | PayPal AU

Transactions Help

Need immediate help? Chat with us for instant support

Common issues

Frequently asked questions

PayPal Assistant

Need more help? Start a new chat for instant support

Chat for instant help and to connect with a customer support agent.

What can we help with

Get the PayPal App

For best results, ask a question like "How do I reset my password?"

Help Centre

Try our Unified Agent

Braintree Support

Business Resources

Community Forum

Contact Us

Developer Resources

Personal Help

Rewards Help

Site Status

Ask Stack Overflow

 Logged-out chat is only available for users who can't log in or don't have a PayPal account. For all other enquiries, log in to message us.

Your transaction was declined

Your case is in review

Your account is temporarily blocked

You have a pending refund

Your funds are on hold

Status Updates

Report a Concern

For Technical Questions:

Dialling Instructions

Tap the call us button below

Customer Service Hours

Enter one-time passcode for quicker service

Call PayPal Customer Service and enter this one-time passcode when prompted.

Hours of Operation

Call Instructions

Call Customer Service

Further information on our complaint handling procedures can be found in our Complaints Process Code (Hungary) which can be found

 Further information on our complaint handling procedures can be found in our Complaints Process Code (Slovak Republic) which can be found

If you're having an issue with a specific transaction - including payment(s) you don't recognise or suspect were unauthorised - please go through the online dispute resolution process in the Resolution Centre. To open a dispute, please log in to your PayPal account, select the relevant transaction and \"Report a Problem.\" You will be asked to provide details.

Select the reason for your complaint

PayPal (Europe) S.à r.l. et Cie, S.C.A. is a credit institution (or bank) authorised and supervised by Luxembourg’s financial regulator, the Commission de Surveillance du Secteur Financier (or CSSF). CSSF’s registered office: 283, route d’Arlon, L-1150 Luxembourg. The CSSF maintains a register of the organisations that it regulates at

PayPal is number B00000351 on the register, but you can also look us up on the register by our name. Trade Register Number: R.C.S. Luxembourg B 118 349.

Directorate General for Economic Inspection of Belgium's Federal Public Service Economy, SMEs and self-employed, which can be contacted at its offices at North Gate III, Koning Albert II-laan 16, 1,000 Brussels, Belgium.

For consumers residents of the Czech Republic, the alternative dispute resolution authority regarding disputes with payment services providers is the Financial Arbitrator and the Office of the Financial Arbitrator (www.finarbitr.cz) to the extent and within the scope set forth in Act No. 229/2002 Coll., on Financial Arbitrator, as amended.

Bank of Spain. You can obtain further information about how to contact the Bank of Spain at

The relevant member of the Financial Dispute Resolution Network (“Fin-Net”). You may obtain further information regarding Fin-Net and how to contact the relevant dispute resolution authority at

The Financial and Capital Markets Commission (in Latvian – Finanšu un kapitāla tirgus komisija) (if you are a non-consumer). The Financial and Capital Markets Commission is the authority responsible for the supervision of companies in the financial sector in Latvia, like us. You may obtain further information regarding the Financial and Capital Markets Commission and how to contact them at

The Consumer Rights Protection Centre (in Latvian – Patērētāju tiesību aizsardzības centrs) (if you are a consumer). You may obtain further information regarding the Consumer Rights Protection Centre and how to contact them at

The Ombudsman of the Finance Latvia Association (in Latvian– Finanšu Nozares Asociācija). You may obtain further information regarding the Ombudsman of the Finance Latvia Association and how to contact them at

The National Authority for Consumer Protection (ANPC) (if you are a consumer and a resident of Romania). You may obtain further information regarding the ANPC and how to contact them at

The National Bank of Romania (BNR) (if you are a resident of Romania). You can contact the BNR at 25 Lipscani Street., District 3, Bucharest, Romania. You may obtain further information regarding the BNR and how to contact them at:

Complaints section of our User Agreement.

Further information regarding additional alternative dispute resolution bodies that you may be able to refer your complaint to can be found in the

Still not happy after Step 2? If you're not satisfied with our final response, you have the right to refer your complaint to an independent dispute resolution service:

We aim to offer you excellent customer service, but we may not get it right every time. If you're not satisfied with the outcome of your dispute or wish to submit a complaint for an issue that is not covered under the Resolution Centre, please let us know and we'll do our best to fix things quickly and fairly.

If you are satisfied with our response, there is no additional step needed. If you are still not satisfied, please follow Step 2 below.

We'll handle your complaint as quickly as possible:

If you're not satisfied with the response or outcome of your complaint, you can escalate it to PayPal Europe's Head of Complaints Office (the contact details will be provided to you in the final response to your complaint).

The Head of Complaints Office will acknowledge your escalation and will aim to issue a response within 15 calendar days. This final response will explain the outcome of our review and, where applicable, your options for external escalation depending on the topic of your complaint.

Step 1 - Submit a complaint to PayPal

Use the converter below to get an indication of the currency conversion rate that you may receive when using PayPal for transactions.

Chat with PayPal Assistant immediately or leave a message for an agent

PayPal for You

Shopping & Rewards

Send & Receive

Manage Your Money

PayPal Open
The platform for all business

Business Types

Accept Payments

Risk & Operations

Financial Services

Help Centre - Personal Account

How can we help?

Recommended Articles

I want my money back. Can I cancel a payment?

How do I open a dispute with a seller?

How do I check the status of my payment?

Where is my refund?

Why is the payment I sent pending or unclaimed? Can I cancel it?

More ways to get help